Shipping policy

 

At Medina Coffee Company, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery.

1. Order Processing

  • All orders are processed within 1-2 business days after payment is received and confirmed.
  • Orders are not shipped or delivered on weekends or holidays.

2. Shipping Time

  • We aim to deliver your order within 2-4 business days after it has been processed and paid for.
  • Delivery times may vary depending on your location and other external factors beyond our control.

3. Shipping Requirements

  • It is essential that you provide a complete and accurate shipping address and phone number when placing your order. This ensures that we can contact you regarding your delivery.
  • We will communicate with you using WhatsApp or a phone call to the number you provided. This will allow us to coordinate delivery and address any potential issues promptly.

4. Customer Responsibility

  • If you do not provide a correct phone number and address at the time of order, it is your responsibility to notify us of the correct details. Please email us at hello@medinacoffeecompany.com with your updated contact information.
  • Failure to provide accurate information may result in delivery delays or failure. Medina Coffee Company is not responsible for delays or undelivered orders due to incorrect or incomplete contact details.

5. Delivery Confirmation

  • Once your order has been shipped, we will notify you via email or WhatsApp with the delivery details and tracking information, if available.
  • It is your responsibility to be available at the provided contact number to receive delivery updates and ensure a smooth delivery process.

6. Shipping Charges

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Any additional charges such as taxes, duties, or fees are the responsibility of the customer and will be included in the total amount due at checkout.

7. Delays and Issues

  • While we strive to meet our delivery timelines, external factors such as weather conditions, carrier delays, or other unforeseen circumstances may affect delivery times. We will do our best to inform you of any significant delays.
  • If you encounter any issues with your delivery, please contact us immediately at hello@medinacoffeecompany.com or via WhatsApp using the provided contact number.

8. Contact Information

If you have any questions or concerns about our shipping policy, please feel free to contact us:

Medina Coffee Company
Email: hello@medinacoffeecompany.com